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Frequently Asked Questions

 

SHOP SJÖSTRAND PRODUCTS

 

Which countries do you ship to?

We ship to Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Spain.

 

What payment methods are available in the webshop?

In our webshop, you can pay using Klarna, Paypal and Stripe.

 

How can I apply my discount code?

Enter your discount code at the checkout before completing your purchase.

 

Why haven’t I received an order confirmation?

If you haven’t received an order confirmation, look in your spam folder, it might be there. If not, contact our customer service department and we’ll send it to you.

 

When will my order be delivered?

We pack and ship your products within 24 hours for orders placed Monday-Friday, and on the next business day for orders placed over the weekend. It can then take 1-3 days for delivery depending on the shipping option chosen.

 

I want to change or cancel my order, how do I do that?

Contact us by e-mailing kundservice@sjostrandcoffee.se or call +46 (0)8 556 276 14, Monday-Friday 8 am - 4 pm (CET).

 

I have a problem with my products, what do I do?

Contact us at kundservice@sjostrandcoffee.se, and we’ll help you arranging a repair or replacement.

 

OUR CAPSULES

 

What are your compostable coffee capsule made of?

Sjöstrand Coffee’s capsules are made from starch and plant-based material such as sugar cane.

 

Do all capsules work in your machine?

The majority of Nespresso®-compatible capsules work in our machine.

 

Do Nespresso capsules work in your machine?

Nespresso® capsules work in a Sjöstrand Coffee machine.

 

A capsule has become jammed in my machine, what should I do?

Lift the lever and press the small cup button. The water pressure will force the capsule out.

 

 

Which are your strongest coffees?

We have an intensity scale, with No5 having the most intense flavour. All our coffees, except No6 and No8, are designed for espresso coffee, i.e. 40ml and the small cup button. The large cup button is intended to be used for Lungo coffee, No6 and No8.

 

OUR ESPRESSO MACHINE

 

No water is getting into my capsule espresso machine, what should I do?

Perform a factory reset by doing the following:

  • Turn off the machine
  • Press and hold in the large cup button
  • Start the machine and release the large cup button
  • Once the machine stops flashing, run it a few times with just water (do not load a capsule)

 

How often should I descale my machine?

It’s a good idea to descale your espresso machine twice a year. You can use any descaler you can find in your local supermarket. Read more about the descaling procedure here.