WE SHIP TO THE FOLLOWING COUNTRIES:
Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Spain, and Switzerland.
Right of withdrawal
By Swedish law you have 14 days to cansel your purchase from the day you pick up the goods. It is allowed to open the box and perform functional verification in such a way that will not damage the product or its packaging. You, the customer pays for return shipping when invoking the right of withdrawal. Note: Do not send cash on delivery. The right does not generally apply to consumable or perishable goods. To facilitate and speed up the processing of your return so we ask you to write the order number on the box.
We apply consumer purchase laws of withdrawal. In case of disagreement, our policy is to comply with the Consumer Complaints Board’s recommendations. Have you as a consumer paid in advance and wish to cancel your purchase due to a delayed delivery or an unwanted purchase, we will refund your money within 30 days. You also have the right to cancel the purchase at a possible delay in delivery to you. We must notify you of a possible delivery delay before the goods leave our warehouse. In case of claims, please contact our customer service before returning your merchandise. If you experience problems with any of our products, please feel free to contact our customer service.
Sjöstrand Coffee Concept is responsible for personal data processing of the personal data that you as a customer to us. Your personal information will be treated in order to maintain customer relations and for marketing purposes by Sjöstrand Coffee Concept. You may request personal data corrected, deleted or register if you do not want the information to be used for direct marketing.
To shop at Sjöstrand Coffee Concept you need to be 18 years old. Are you under 18 you must have parental consent. We offer payment by card and invoice. With card payments it will be no charges. If you choose Invoices the service charge will be SEK 39. If you choose to pay by invoice, you cannot have any credit history and you must not have previously unpaid claims from Klarna. The payment terms for invoice is 14 days. Late payment fee by the amount allowed by law, currently 5,5 €, interest at 24% and the applicable reference rate. Simplified credit check without a courtesy copy is made and delivery is only to the registered address.
Errors and correction of published material
We reserve the right to retroactively amend prices, product texts and images printed or written incorrectly on the website. We reserve price adjustments (eg. Change in prices from our suppliers and exchange rate fluctuations), changes in inventories and ev. technical error on the website, browser or hardware such as network and servers.