• Free shipping on orders over 50€

Our Concept is built by a family with a passion for sustainability, design and – of course – delicious coffee. We believe in being an inspiration for a greener lifestyle with simple, yet groundbreaking innovations.

  • Free shipping on orders over 50€




Below, you will find answers to the most common questions from our customers along with our instruction guides and videos above. If you don’t find the answer to your question, you’re more than welcome to contact us. Our customer service is open Mon – Fri 08:00 am – 04:00 pm CET and you can easily get in contact with us via the contact form on this page.

Order, Shipping and Troubleshooting

Which countries do you ship to?

We ship to Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Spain, and Sweden.

Customers from Austria, Belgium, Luxembourg and Germany are welcome to place their orders via sjostrandcoffee.de.

We also ship to Switzerland and the U.K. but refer all Swiss and U.K. customers to visit sjostrandcoffee.co.uk. There we provide all product prices in GBP and without VAT so that non-EU citizens don’t need double VAT fees. The electrical machines are also available with CH or UK.

What payment methods are available on the webshop?

On our webshop, you can pay with Klarna, Paypal, and Stripe.

Espressomachine from top

How can I apply my discount code?

Enter your discount code at the checkout before completing your purchase.

Why haven’t I received an order confirmation?

If you haven’t received an order confirmation, look in your spam folder. It might be there. If not, contact our customer service department and we’ll send it to you.

When will my order be delivered?

We pack and ship your products within 24 hours for orders placed Monday-Friday, and on the next business day for orders placed over the weekend. It can then take 1-3 days for delivery depending on the shipping option chosen. Within the EU (but outside of Sweden and the DACH region) it can take 4-5 days and to non-EU countries delivery times can vary due to customs.

I want to change or cancel my order. How do I do that?

Contact us via the contact form on this page.

I have a problem with my product(s). What do I do?

Contact us via the contact form on this page. We’re happy to provide tips and advice on our entire product range but also help arrange a repair or replacement if necessary.

Instruction Videos Espresso Capsule Machine

Our Capsules

What are your compostable coffee capsules made of?

Sjöstrand Coffee’s capsules are made from starch and plant-based materials such as sugar cane.

Do all capsules work in your machine?

The absolute majority of Nespresso®-compatible capsules work in our machine.

Do Nespresso capsules work in your machine?

The espresso machine from Sjöstrand is compatible with Nespresso® standard capsules.

A capsule is jammed in my machine. What should I do?

Lift the lever and press the small cup button. The water pressure will force the capsule out.

The green ring of Sjöstrand Capsules

Which are your strongest coffees?

We have an intensity scale, with N°1 having the most intense flavour. All our coffees, except N°3 Lungo, are designed for espresso coffee, i.e. 40ml and the small cup button. The large cup button is intended to be used for Lungo coffee, N°3 and N°5.

How is the Decaf produced?

Our organic and Fairtrade N°4 Espresso Decaf is decaffeinated according to the C02 method – an organic method to extract caffeine from the coffee beans. The unroasted coffee beans are immersed in water, causing them to swell and the caffeine component in the coffee bean to become mobile. The caffeine is then dissolved with carbon dioxide (CO2) under very high pressure and at a low temperature. The beans are then dried, whereby the CO2 evaporates. Decaffeination, therefore, takes place before the coffee is roasted and does not change the taste of the coffee beans.

Everything you need to know about the Sjöstrand Coffee Subscription.

Our Espresso Machine

No water is getting into my capsule espresso machine, what should I do?

Perform a factory reset by doing the following:

How often should I descale my machine?

It’s a good idea to descale your espresso machine twice a year. You can use any descaler you can find in your local supermarket. Read more about the descaling procedure here:

How to look after your machine

Sjöstrand Coffee Concept has high ambitions, with a timeless design that is built to last. To keep your coffee machine working flawlessly for as long as possible, it’s important that you look after it. Here are a few simple tips to help you:

How to descale your machine
Capsule inlet
Many Coffee Capsules

Didn't find the answer to your question? Please contact us!

In case of questions related to products or warranties, please add serial numbers, place and dates of purchase, or order number from the webshop with your message.

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