When will my order be delivered?
We pack and ship your products within 24 hours for orders placed Monday-Friday, and on the next business day for orders placed over the weekend. It can then take 1-3 days for delivery depending on the shipping option chosen. During the current COVID-19 situation, the shipping period can vary from country to country.
I want to change or cancel my order. How do I do that?
Contact us via the contact form on this page.
I have a problem with my product(s). What do I do?
Contact us via the contact form on this page. We’re happy to provide tips and advice on our entire product range but also help arrange a repair or replacement if necessary.
What are your compostable coffee capsules made of?
Sjöstrand Coffee’s capsules are made from starch and plant-based materials such as sugar cane.
Do all capsules work in your machine?
The absolute majority of Nespresso®-compatible capsules work in our machine.
Do Nespresso capsules work in your machine?
Nespresso® capsules work in a Sjöstrand Coffee machine.
A capsule is jammed in my machine. What should I do?
Lift the lever and press the small cup button. The water pressure will force the capsule out.
Which are your strongest coffees?
We have an intensity scale, with N°1 having the most intense flavour. All our coffees, except N°3 Lungo, are designed for espresso coffee, i.e. 40ml and the small cup button. The large cup button is intended to be used for Lungo coffee, N°3 and N°5.
How is the Decaf produced?
Our organic and Fairtrade N°4 Espresso Decaf is decaffeinated according to the C02 method – an organic method to extract caffeine from the coffee beans. The unroasted coffee beans are immersed in water, causing them to swell and the caffeine component in the coffee bean to become mobile. The caffeine is then dissolved with carbon dioxide (CO2) under very high pressure and at a low temperature. The beans are then dried, whereby the CO2 evaporates. Decaffeination, therefore, takes place before the coffee is roasted and does not change the taste of the coffee beans.