Sjostrand Coffee English

Our Concept is built by a family with a passion for sustainability, design and – of course – delicious coffee. We believe in being an inspiration for a greener lifestyle with simple, yet groundbreaking innovations.

Frequently Asked Questions

Manuals & maintenance

Frequently Asked Questions


Below, you will find answers to the most common questions from our customers along with our instruction guides and videos above. If you don’t find the answer to your question, you’re more than welcome to contact us. Our customer service is open Mon – Fri 08:00 am – 04:00 pm CET and you can easily get in contact with us via the contact form on this page.


Which countries do you ship to?

We ship to Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Spain, Sweden, Ukraine, and the United Kingdom.

Customers from Austria, Belgium, Luxembourg, Germany, and Switzerland are welcome to place their orders via

We also recommend U.K. customers to visit for prices in GBP.


What payment methods are available in the webshop?

In our webshop, you can pay with Klarna, Paypal, and Stripe.


How can I apply my discount code?

Enter your discount code at the checkout before completing your purchase.


Why haven’t I received an order confirmation?

If you haven’t received an order confirmation, look in your spam folder. It might be there. If not, contact our customer service department and we’ll send it to you.


When will my order be delivered?

We pack and ship your products within 24 hours for orders placed Monday-Friday, and on the next business day for orders placed over the weekend. It can then take 1-3 days for delivery depending on the shipping option chosen. During the current COVID-19 situation, the shipping period can vary from country to country.


I want to change or cancel my order. How do I do that?

Contact us via the contact form on this page.


I have a problem with my product(s). What do I do?

Contact us via the contact form on this page. We’re happy to provide tips and advice on our entire product range but also help arrange a repair or replacement if necessary.



What are your compostable coffee capsules made of?

Sjöstrand Coffee’s capsules are made from starch and plant-based materials such as sugar cane.


Do all capsules work in your machine?

The absolute majority of Nespresso®-compatible capsules work in our machine.


Do Nespresso capsules work in your machine?

Nespresso® capsules work in a Sjöstrand Coffee machine.


A capsule is jammed in my machine. What should I do?

Lift the lever and press the small cup button. The water pressure will force the capsule out.


Which are your strongest coffees?

We have an intensity scale, with N°1 having the most intense flavour. All our coffees, except N°3 Lungo, are designed for espresso coffee, i.e. 40ml and the small cup button. The large cup button is intended to be used for Lungo coffee, N°3 and N°5.


How is the Decaf produced?

Our organic and Fairtrade N°4 Espresso Decaf is decaffeinated according to the C02 method – an organic method to extract caffeine from the coffee beans. The unroasted coffee beans are immersed in water, causing them to swell and the caffeine component in the coffee bean to become mobile. The caffeine is then dissolved with carbon dioxide (CO2) under very high pressure and at a low temperature. The beans are then dried, whereby the CO2 evaporates. Decaffeination, therefore, takes place before the coffee is roasted and does not change the taste of the coffee beans.




No water is getting into my capsule espresso machine, what should I do?

Perform a factory reset by doing the following:

  • Turn off the machine
  • Press and hold in the large cup button
  • Start the machine and release the large cup button
  • Once the machine stops flashing, run it a few times with just water (do not load a capsule)


How often should I descale my machine?

It’s a good idea to descale your espresso machine twice a year. You can use any descaler you can find in your local supermarket. Read more about the descaling procedure here:

Didn't find the answer to your question? Please contact us!

In case of questions related to products or warranties, please add serial numbers, place and dates of purchase, or order number from the webshop with your message.

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