Introduction Privacy Policy

Sjöstrand Coffee cares about its customers, which means that we are always sure to collect personal information responsibly with regard to your privacy. It’s important for us that you can find out what information we collect about you and how we do it in order to make you feel secure.

In order to make a purchase we need to collect certain personal information. You may, directly or indirectly, need to provide information about yourself in different ways. Examples include:

• Sjöstrand Coffee’s websites – Our web store and other websites operated by or on behalf of Sjöstrand Coffee Concept.
• When you visit our websites in social networks belonging to third parties, e.g. Facebook & Instagram
• Sjöstrand Coffee´s customer service – calls to our customer service

We need to know who you are and where you want your goods to be delivered. The information allows you to complete your purchases and enables us to process your order.

What information do we collect?

Information that you provide to us. 

You provide information about yourself in different ways, when you confirm a purchase in our web store, subscribe to our newsletters, contact us or provide your personal data to our customer service. Examples of information you provide:

• Personal and contact information – name, date of birth, personal identity number, billing and delivery address, e-mail address, mobile phone number, etc.

Information about you that we collect. 

When you confirm a purchase in our web store we can collect the following information:

• Personal and contact information – name, date of birth, personal identity number, billing and delivery address, e-mail address, mobile phone number, etc.
• Information about goods/services – details about the goods/services you have purchased.
• Historical information – your purchases, and payment and credit history.
• Device information – e.g. IP address, language settings, browser settings,
• Geographic information – your geographic location.

The information you provide to us, both about the goods/services and your personal details, is necessary to enter into a contractual relationship with us.

How do we handle your information?

All the data is necessary and enables us to fulfil our business undertakings and our offerings and to improve our service. Sjöstrand Coffee processes personal data on legal grounds.

For how long do we save your information?

We only save your data as long as it is necessary to perform our undertakings and as long as required according to statutory storage periods.

With whom do we share the information?

We can transfer your information to, or share it with, selected third parties. We take all reasonable legal, technical and organisational measures to ensure that your data is handled securely and with an adequate level of protection when transferring it to or sharing it with such selected third parties. They are:

• Logistics and transport companies
• Finance systems
• Suppliers of payment solutions (Klarna, Stripe)
• Web store and website suppliers

Klarna

To offer you payment methods via Klarna we might share your personal information in form of contact-, and order information with Klarna at checkout. This is necessaary for Klarna when deciding if the payment menthod is available for you, and to adapt them for you. Your shared personal data is handled according to Klarna’s privacy policy.

Your rights

• Right of access to your data; You can request an extract of any information that we have on you.
• Right to rectification; You have the right to rectify the information about yourself
• Right of erasure; You have the right to request that your personal data be erased if it is no longer necessary for complying with accounting and tax law, for example.

If you wish to know what information we have on you, please contact us at [email protected]

Data controller – responsible for all activities including third party compliance with the set guidelines

Sjöstrand Coffee Int AB – Box 55989 – 102 16 Stockholm – SWEDEN. Org.nr: 556936-2535

Further information

How do we secure your information?

We continously analyse and update our processes and systems in order to handle your information.

What procedures do we have for data leaks?

We follow the legal demands for handling leaks, and report personal data incidents to the Swedish Authority for Privacy Protection within 72 hours. If a person is at risk and/or in any other way needs to be contacted, it is also part of the procedure to contact the person or persons affected.