TERMS OF SALE
We ship to the following countries
Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Italy, Latvia, Lithuania, Netherlands, Poland, Spain, Sweden and Switzerland. For all shipping options, visit Sjöstrand’s local websites: sjostrandcoffee.se, sjostrandcoffee.de, sjostrandcoffee.is
Right of withdrawal
You have 30 days to return your purchase from the day you pick up the goods. This is more than the 14 days according to Swedish law. You, the customer pays for return shipping when invoking the right of withdrawal. Note: Do not send cash on delivery. The right does not generally apply to consumable or perishable goods. All products must be in a sellable condition in order to receive a refund. Sellable means that the appliances are unused and the coffee is still sealed. To facilitate and speed up the processing of your return so we ask you to write the order number on the box.
We apply consumer purchase laws of withdrawal. In case of disagreement, our policy is to comply with the Consumer Complaints Board’s recommendations. Have you as a consumer paid in advance and wish to cancel your purchase due to a delayed delivery or an unwanted purchase, we will refund your money within 30 days. You also have the right to cancel the purchase at a possible delay in delivery to you. We must notify you of a possible delivery delay before the goods leave our warehouse. In case of claims, please contact our customer service before returning your merchandise. If you experience problems with any of our products, please feel free to contact our customer service.
Sjöstrand Coffee Concept is responsible for personal data processing of the personal data that you as a customer to us. Your personal information will be treated in order to maintain customer relations and for marketing purposes by Sjöstrand Coffee Concept. You may request personal data corrected, deleted or register if you do not want the information to be used for direct marketing.
To shop at Sjöstrand Coffee Concept you need to be 18 years old. Are you under 18 you must have parental consent. We offer payment by card and invoice. With card payments it will be no charges. If you choose Invoices the service charge will be SEK 39. If you choose to pay by invoice, you cannot have any credit history and you must not have previously unpaid claims from Klarna. The payment terms for invoice is 14 days. Late payment fee by the amount allowed by law, currently 5,5 €, interest at 24% and the applicable reference rate. Simplified credit check without a courtesy copy is made and delivery is only to the registered address.
Errors and correction of published material
We reserve the right to retroactively amend prices, product texts and images printed or written incorrectly on the website. We reserve price adjustments (eg. Change in prices from our suppliers and exchange rate fluctuations), changes in inventories and ev. technical error on the website, browser or hardware such as network and servers.
Prices and freight
All prices on Sjöstrand Coffee Concept is given in Euro (EUR) including 25% VAT or 12 % VAT. Shipping is free in when your goods value exceeds 100 EUR, regardless of how much you order. What you pay for your goods are always listed in the checkout, before you send your order. For orders of goods value below 100 EUR an additional shipping charge is shown at checkout. To quote for the shipping charge, please contact customer service. The goods will be sent as soon as we verify your address. Lie The time of entry is currently 15 days. None picked up goods are charged 5,5 EUR in shipping and handling fees.
Normally, your purchased goods will be received within 1-3 working days, in Sweden. For larger campaigns and facing major public holidays, delivery time may be up to 5 business days. Goods that are not in stock will not be possible to order. We will contact customers in case we think the delivery time may be longer.
We ship to the following countries: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Spain and Switzerland.
Prices of capital goods (sale-products) and promotional goods is valid until the scheduled deadline.
Catalogs, publications and promotions
You who ordered goods from Sjöstrand Coffee Concept, or otherwise accepted offers from us, will automatically receive our newsletters and offers. If you do not wish newsletter or offer by us, please contact us via the customer service.
A cookie is a text file sent from a web page, for example, to your computer where it is stored either in memory (session cookies) or as a text file (persistent cookies). We use two types of cookies. Permanent cookies are only used on certain occasions where we have chosen to keep statistics on some products. Session cookies are used to store login information and your shopping cart while browsing around in our shop. The latter are cleared as soon as you close your web browser.
If your browser is set to not accept cookies, you will not be able to place your order via the Internet. You can easily change this setting in your browser. Need help to change the setting, follow the instructions below for your browser, or contact our customer service. It is also possible to order via phone.
Questions regarding our order conditions
Do you have questions regarding our order condition, you are always welcome to contact our customer service around the clock via email, please use the form on the Contact Us page.