HOW DO I SET UP MY MACHINE?

1. lnsert the power socket into a power outlet.
2. Fill water tank with cold water.
3. Place the drip tray in the appropriate height for your cup size. It is possible to detach the drip tray and lay it flat at the bottom surface underneath the nozzle for larger cups or macchiato glasses.
4. Switch the machine ON by flipping the toggle switch up. Both the espresso and lungo buttons will start blinking to indicate that the machine is warming up.
5. The machine is ready to use when the lights stops blinking and stays on.
6. Run 4-6 cups of water before your first brew.
   
   

HOW DO I LET WATER INTO MY MACHINE?

When your new machine arrives, it is completely out of water, and you may need to de-air it to let water in. You will notice this when you have filled the water tank, but no water comes out when it’s supposed to start brewing. The machine will also make the same noise it does when performing a normal brewing procedure.  

To deair your machine, follow the steps below: 

• Fill up the water tank. 
• Turn the machine ON and wait till it is heated up (stops blinking).   
• Have the capsule inlet lever in its upright position. Push it slightly further back towards the back of the machine until you hear a sound and see water splashing in. Release the lever when no more water is coming.
• Run a cup of water through the machine before brewing a cup of coffee by pressing either the espresso or the lungo button. Your machine is deaired when water comes out of the nozzle. 

DESCALING

TO PREVENT CALCIFICATION AND CLOGGING

Descaling your machine is a necessary part of keeping it fresh and ensuring the best-tasting coffee. Not descaling your machine can also lead to issues. For example, the machine can start leaking if the coffee cannot flow through it properly. The descaling process with Sjöstrand Descaling Tabs goes as followed:

1. Dissolve the descaling tab in 500 ml warm/hot (not boiling) water and stir thoroughly till it is dissolved.
2. Add the solution to the water tank and add cold water till the top.
3. Start the descaling procedure by pushing both buttons simultaneously for 3 seconds until they both start blinking. Push either button to start the procedure.
4. When the whole solution has passed through the machine once, the descaling procedure is completed.
5. Rinse the machine by running at least about half a water tank (minimum 500 ml) of fresh water through the machine. You can do this again by starting the descaling procedure and interrupt it by pressing a button when completed.
6. The rinsing is completed when the water coming out of the nozzle is clear and not longer foamy. Switch the machine off or press a button to end the procedure.

HOW OFTEN SHOULD I DESCALE?
We recommend to descale your machine every 3-6 months in average. For areas with mineral-rich water, it should be up to once every third month. The intervals depend on the frequency of servings and the amount of lime in your water. Below you can find some guidelines:

Very soft water: 0-3 dH
Every 6 months (~400 servings)
Soft water: 4-7 dH
Every 4-5 months (~300 servings)
Medium hard water: 8-14 dH
Every 2-3 months (~150-200 servings)
Hard water: 15-21 dH
Every 1.5-2 months (~100–150 servings)
Very hard water: 22+ dH
Every 4-6 weeks (~60–100)

Find our Sjöstrand Descaling Tabs and instructions of use here.

AIRING THE MACHINE

PREPARING THE MACHINE FOR LONGER NON-USE OR TRANSPORTATION

If you are moving the machine or plan not to use it for a long period of time, we recommend that you air it. You will then drain the machine completely of water to avoid freezing and leaking. 

• Switch ON the machine
• Pull the capsule inlet lever down (without a capsule) 
• Push either of the brew ratio buttons.  
• As soon as water starts pouring out, remove the water tank. 
• Once the water stops pouring, the airing of the machine is complete. 
  

DEAIRING THE MACHINE 

WHEN THE MACHINE IS NEW OR HAS NOT BEEN USED IN A WHILE

When your new machine arrives, it is completely out of water, and you will need to deair it to let water in. You will notice this when you have filled the water tank, but no water comes out when it’s supposed to start brewing. The machine will also make the same noise it does when performing a normal brewing procedure. To deair your machine, follow the steps below: 

• Fill up the water tank. 
• Turn the machine ON and wait till it is heated up (the lights stop blinking)  
• Have the capsule inlet lever in its upright position. Push it slightly further back towards the back of the machine. Keep it pushed back as long as water is splashing in.
• Run a cup of water through the machine before brewing a cup of coffee by pressing either the espresso or the lungo button. Your machine is deaired when water comes out of the nozzle. 

CLEANING 

TO REMOVE OPTICAL MARKS AND RESIDUES

Use a damp cloth with mild, non-abrasive cleaning detergent to remove stains of grease or fingerprints from the machines surface. Remove the capsules from the container frequently and rinse it to avoid mould or bad smell. Clean the water tank from lime stains or sewage frequently by using a non-abrasive cloth and agent (e.g. dishwashing liquid).

Find all troubleshooting tips and instructions on our product care page.

THE LIGHTS WON´T TURN ON

• The machine has entered power safe mode which happens after 28 minutes of non-use.
• Toggle the ON/OFF switch.
• Check the condition of the power cord, the voltage, and the fuse.

THE LIGHTS ARE BLINKING IRREGULARLY  

• Make sure that it’s not the descaling alarm that’s causing the blinking lights. If it is, perform the descaling procedure or try a factory reset.
• Check the water tank. If empty, fill it with fresh water.
  
  

NO/NOT ENOUGH COFFEE/WATER IS COMING OUT OF THE MACHINE 

• Check that the machine has not been programmed to dispense a small amount of coffee. Perform a factory reset if unsure. 
• When the machine is new or has not been used for a while. De-air the machine to let water in.
• Make sure the water tank is filled and connected properly.
• Clean the nozzle from inside.

THE COFFEE ISN’T HOT ENOUGH 

• Preheat the coffee cup with hot water. Descale the machine if necessary.
• NOTE: The temperature for the coffee should be around 93° Celsius during the brewing process for an Espresso. The temperature from the coffee/water coming from the nozzle should be between 82 – 92° C for Sjöstrand capsules. Other capsule types can show a slight deviation on the measured temperature.
  
  

THE CAPSULE INLET DOESN’T CLOSE COMPLETELY 

• Empty the capsule container.  
• Check that there is no capsule jammed inside the machine.
• If a capsule is jammed, push it down carefully.
  
  

WATER IS LEAKING INTO THE CAPSULE CONTAINER 

• Check that the water tank is properly mounted. 
• Make sure the black, round filter plate, is properly in place and not clogged. The filter plate is the rough textured component that penetrates the capsule membrane during the brewing process and sits in the front part of the capsule inlet. You can use a brush and carefully brush over the filter plate to remove residues. 
• Make sure the nozzle is not clogged, as this can cause water reflux into the capsule container. You can remove the nozzle carefully by pulling it in a 30 degree angle sidewise away from you.
• Descale your machine according to the descaling solution manufacturer’s instructions. This is needed to be done more frequently in areas with lime-rich water.
• Make sure you are using either Sjöstrand coffee capsules or Nespresso® Original coffee capsules.
  
  

NO COFFEE COMES OUT, ONLY WATER 

• Make sure an unused capsule is placed in the coffee capsule inlet. 
• Make sure that the capsule you are using is compatible with the machine. 
• Make sure that the capsule inlet lever is fully pulled down and engaged. 
  
  

COFFEE CAPSULE IS STUCK INSIDE THE CAPSULE INLET  

• Push the capsule inlet lever up and press any button to let the water pressure dislodge the capsule. 
• As soon as the capsule has been removed, turn off the machine to prevent any water from splashing out. 
• If a capsule has dried out and gotten stuck, pour some water on it to soften it up. 
  
  

FACTORY RESET  

• Turn the machine OFF. 
• Press and hold the lungo button and turn the machine ON while still pressing the button.

Find the instruction manual for all languages here.

Find the safety instructions here.

1. Choose the appropriate whisk and set it inside the jug. 
2. Pour the milk into the jug below the mark. 
3. Push the button to start the machine. 

Remove the jug from the power base before cleaning. Separate the lid and the silicon ring from the jug. Never immerse the jug or the base into water. Do not put any milk frother components in the dishwasher. Always unplug your device before cleaning it.  

THE JUG

Inside: Clean immediately after each use. Flush and clean the inside of the jug using warm soap water and a non-abrasive cloth. Then dry with a soft cloth.  
Outside: Clean with a soft cloth. Never use sharp cleaning agents, hard nylon brush or metal brush to avoid scratches on the stainless-steel surface. Never clean with metal objects and never use abrasives. 

THE LID
Separate the lid and the silicon ring from the jug. Wash out with water directly. 

THE WHISKS
Remove from the jug. Wash with warm water. Dry and store in a safe place. We recommend you to store the whisks in the intended place in the jug and the lid. 

Indicator light doesn't work

Reason

1. The plug is not inserted properly
2. Jug and power base have poor contact
3. No power in the jack

Solution

1. Re-insert
2. Remove the jug
3. Check the electric circuit

Jug ceases to work after starting operation

Reason

Jug temperature is too high

Solution

Rinse cold water inside the jug to reduce temperature

Motor doesn't work

Reason

The jug is not cleaned in good time after use, milk locks the mechanism

Solution
Clean and move the shaft sleeve of the motor by hand to loosen it.

Charring (burnt smell)

Reason

1. Dosage of milk either too little or too much
2. Jug reused without cleaning
3. Actual voltage much lower than specified voltage

Solution

1. Use the dosage of milk according to the indication
2. Cleaning in good time after use
3. Use the appropriate voltage

Find the instruction manual here.