Your satisfaction is our top priority. If our products or services fail to live up to our high standards for any reason, please contact our Customer Loyalty Team and we promise to fix it.

Our machines are fully repairable with a guarantee of 2 years or more depending on the country you live in. Even after the warranty expiration we can offer repair and maintenance services for a cost. For a long-lasting and seamless coffee experience a proper machine maintenance is crucial. Read more about product care and troubleshooting here.

Registering the warranty helps you to keep track of your product information and helps us to handle your service requests faster. In case of loss of your purchase this can help us to acquire the necessary information about your purchase. Please keep your receipt either way.

You can register your warranty here.