Shipping & Delivery

Delivery time

We always work hard to get your order to you as quickly as possible. Once your order has been successfully submitted, our warehouse will process it the following business day at the latest. You will receive an email with tracking information as soon as your order has been dispatched. All orders are shipped from our warehouse in Falun, Sweden.

The standard delivery time within Sweden is 1-3 business days and deliveries within the EU normally takes between 2-5 business days. When checking out, you will be able to see an estimated time frame for each delivery option. This estimate is only a rough approximation, as the shipping is carried out by third-party companies and cannot be guaranteed by us.

Shipping rates

We offer free standard shipping on orders over 500 SEK/50 EUR/500 DKK. For orders below these amounts, the shipping cost depends on your destination and delivery preference. The cost is shown at checkout.

Shipping options

Austria
DB Schenker – Home delivery
UPS – Home delivery
DHL – Home delivery

Belgium
DB Schenker – Home delivery
UPS – Home delivery
DHL – Home delivery
Budbee – Box or Home delivery

Denmark
DB Schenker – Home delivery
UPS – Home delivery
Bring – Service point
Budbee – Box or Home delivery

Finland
DB Schenker – Home delivery
UPS – Home delivery
Bring – Service point
Budbee – Box or Home delivery

Germany
DB Schenker – Home delivery
UPS – Home delivery
DHL – Home delivery

Luxembourg
DB Schenker – Home delivery
UPS – Home delivery
DHL – Home delivery

Netherlands
DB Schenker – Home delivery
UPS – Home delivery
DHL – Home delivery
Budbee – Box or Home delivery

Sweden
DB Schenker – Service point
UPS – Home delivery
Bring – Service point
Budbee – Box or Home delivery
Early Bird – Home delivery (for coffee subscriptions only) 

Transport damage

Sjöstrand is responsible for goods that are damaged or lost during transportation to the customer, subject to the limitations of these conditions.

Once you have received your goods, we recommend that you take the time to carefully examine the product to ensure that it is not damaged. If you notice any damages, please immediately notify the external transportation company and pickup point, and then reach out to our customer service team. We will ask you to keep the transportation packaging and product packaging for further examination. If you have any question or need any assistance, please don't hesitate to reach out to us!

It's important to note that if you have given your consent to the transportation company to leave your order without receipt of delivery or your presence, you will be fully responsible for the shipment according to our policy.